Privacy Policy
Last updated: 10 November 2026
This policy explains what information we collect on reklaim.care, why we collect it, and what you can ask us to do with it. We've kept it short because the website collects very little.
Who we are
Reklaim provides customer care services to moving companies. The website reklaim.care is operated by Local Sales Force d.o.o., Milutina Milankovića 1k, 11070 Belgrade, Serbia ("Reklaim", "we", "us"). We are responsible for the personal information collected through this website.
You can reach us about anything in this policy at hello@reklaim.care.
This policy covers the website only. When a moving company becomes our client, the information we handle on their behalf (for example, details of their customers' claims) is covered by our service agreement and non-disclosure agreement with that company, not by this policy.
What we collect
Information you give us when you book a call. When you fill in the booking form, we collect:
- your name
- your company name
- your email address
- your phone number
- the topics you tick (for example claims or chargebacks)
- the plan you came from, if you clicked a pricing button
What you enter in the booking form is emailed to our team when you finish the form or leave it, even if you don't book a call.
When you then pick a time, Calendly collects the time you chose, your time zone and the same details, so the call can be scheduled.
Information you send us directly. If you email us, we receive your email address and whatever you include in your message.
Technical information. Like every website, our hosting provider automatically records basic technical data when you visit: your IP address, browser type, the page requested and the time. It's used to keep the website running and secure.
What we don't collect. We don't use analytics, advertising or tracking tools. The website itself sets no cookies. We don't collect payment details or sensitive personal information.
Why we use it
- To arrange and hold your call. We use your booking details to schedule the 15-minute call, contact you about it, prepare for it (for example, by looking at your company's public reviews) and follow up afterwards. We do this to take steps you've asked for before a possible contract, and because we have a legitimate interest in responding to business enquiries.
- To answer your emails, for the same reasons.
- To keep the website secure and working, which is our legitimate interest in protecting the service and our visitors.
- To meet legal obligations, where the law requires us to keep or disclose information.
We don't sell your information, and we don't use it for advertising. We won't add you to a marketing mailing list without asking you first.
Who we share it with
We only share information with service providers who help us run the website and the booking process, and only as much as they need:
- Calendly (Calendly, LLC, USA): schedules your call. When you open the scheduler, Calendly's own privacy policy and cookies also apply: https://calendly.com/privacy
- Google Meet (Google LLC, USA): hosts the call itself. When you join it, Google's own privacy policy also applies: https://policies.google.com/privacy
- Resend (Plus Five Five, Inc., USA): emails what you enter in the booking form to our team. Resend's own privacy policy also applies: https://resend.com/legal/privacy-policy
- Vercel (Vercel Inc., USA): hosts the website and processes the technical data described above.
- Google Workspace: hosts our email, so it holds the messages and booking confirmations we receive.
We may also disclose information if the law requires it, or to protect our rights, our clients or the public.
International transfers
Some of these providers are based in the United States, so your information may be transferred outside your country. Where the law requires it, these transfers are protected by appropriate safeguards, such as the European Commission's Standard Contractual Clauses or the provider's certification under the EU–US Data Privacy Framework.
How long we keep it
- Booking and enquiry details: up to 24 months after our last contact, unless you become a client. In that case our service agreement applies.
- Technical logs: for the hosting provider's standard retention period, which is short.
When we no longer need information, we delete it.
Your rights
Depending on where you live, you can ask us to:
- give you a copy of the information we hold about you
- correct it
- delete it
- restrict or object to how we use it
- send it to you or another company in a portable format
If we rely on your consent for anything, you can withdraw it at any time.
To make a request, email hello@reklaim.care. We'll reply within 30 days. We won't charge you, and we won't treat you differently for asking.
If you're unhappy with how we handle your information, you can complain to a data protection authority, such as the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia (www.poverenik.rs), or the authority where you live. We'd appreciate the chance to sort it out with you first.
California and other US state residents: we don't sell your personal information or share it for cross-context behavioural advertising, and we don't use sensitive personal information. You can exercise the rights above by emailing us.
Security
We protect the website with encrypted connections (HTTPS) and strict security settings, and we limit who on our team can access booking details. No system is perfectly secure, but we take reasonable steps to protect your information.
Children
This website is for businesses. It isn't directed at children under 16, and we don't knowingly collect their information.
Changes to this policy
If we change this policy, we'll update it on this page and change the date at the top. If a change significantly affects you, we'll make it clear on the website.
Contact
Local Sales Force d.o.o.
Milutina Milankovića 1k, 11070 Belgrade, Serbia
hello@reklaim.care
